Product Policy; New Product Development
Key Terms: convenience, shopping, specialty goods, unsought goods, product life cycle, introduction, growth, maturity, decline, penetration vs. skimming pricing, positioning , sick products, pruning the product line, ethnic marketing, brand, brand name, brand mark, trademark, battle of the brands, private label, brand extension, line extension, product manager, category manager, idea generation, sources of ideas for new products, screening, business analysis, concept test, product test, market test, simulated test market, organizational buyer, reciprocity, B2B, installations, accessory equipment, fabricated parts and materials, raw materials, and supplies.
Please note that sometimes the word "product" is used to mean brand and sometimes it refers to the generic product.
The classification of consumer goods was discussed previously but I feel that it is necessary to review this in order to understand distribution.
Classification of Consumer Goods:
Convenience goods These are goods that consumers want to acquire with virtually no shopping effort. They include: staples (milk, bread), impulse items (candy, gum, soda, magazine), and emergency goods (ambulance, tow truck).
Shopping goodsCustomers tend to shop around, i.e., make price and/or quality comparisons. Examples of shopping goods: computer, suit, coat, printer, sofa, and bedroom set.
Specialty goods Customers are willing to make an extended search to find these goods. In some cases, a customer might be willing to travel 20 or 30 miles to find them. Some examples: wedding dress; Rolls Royce; a special stamp if you are a stamp collector; an exotic camera if you are a photography buff.
Convenience goods need intensive distribution. Your product has to be in millions of outlets. Think of how many places you can purchase a newspaper or a cup of coffee. Shopping goods require selective distribution and specialty goods require exclusive distribution.
Product Life Cycle Theory (This is a theory dealing with generic products, not brands.)
Introduction: Firms have to decide whether to use
penetration pricing or skimming (skim-the-cream) pricing. A penetration price is a low
price. This is usually done in order to keep the competition out. The company
introduces the new product at a low price in order to attract a large number of
customers and --hopefully -- keep competing firms out.
A skimming price is a high price and this enables the company to recoup its investment much sooner since many innovators (innovators were discussed in the section dealing with consumer behavior. They are the first people to try something new. They are willing to take risks because they want to be first. They are the opposite of the laggards) are willing to pay a very high price for a new product in order to be first. After many of the innovators have paid the high price, the company then lowers the price. For example, a company introducing a new kind of television might start at a very high price of $2000; six months later, they lower it to $1500; after another 6 months they lower the price again to $1000.
In the Introduction Stage, advertising is used to try to build up primary (generic) demand for the product, not selective demand for the brand. Ads are more informative and attempt to explain why one should buy the product (relative advantage). Promotional expenditures are high since you are trying to induce trial. You do not begin to make profits until the end of this stage. Distribution is limited and you have few models from which to choose. Marketing objectives are to gain product awareness and to stimulate trial of the new product. When a product is new, it is the innovators who try it first. They cannot try it unless they are first aware of it. This is why awareness is so important. Word of mouth and word of mouse are powerful tools to make people aware of new products.
Growth: Sales are growing rapidly. Profits tend to peak during this stage. Many firms attempt to enter the industry during this stage. Customers have more models to choose from and there are major product improvements. Competition causes prices to drop. Advertising tends to stress selective demand, i.e., demand for the brand, not primary demand.
Maturity: Market shares become fairly stable, the product's sales growth slows down, and only a few major firms are left in the industry (oligopoly). Prices are now close to costs. Firms compete on the basis of price or sometimes will use advertising to stress emotional appeals. This may be necessary since there are few real differences among brands. Notice that the difference among cigarette brands, for example, is more emotional than actual. For firms to enter a new growth phase, it is necessary to come up with new uses or to constantly innovate and add exciting new features to the product. The maturity stage is usually the longest stage in terms of time.
Most products are in the maturity stage of the
product life cycle. It is important to be proactive and come up with
ways to extend the product life cycle. This can be accomplished by:
(a) modifying the market -- find new users for the product.
(b) modifying the product -- change a product feature to attract new users
(c) modify the marketing mix -- change one of the marketing mix elements, e.g., price or the way the product is promoted.
Look at how Arm and Hammer keeps coming up with new uses for its baking soda (e.g., deodorant for one's refrigerator). This is important since very few people have time to bake. Do you know what has been the biggest problem for aluminum foil? Takeout foods! If people do not cook, they do not need aluminum foil. This is one reason that Reynolds has modified its product so that it foods such as cake frosting and melted cheese will not stick to it.
Decline: Sales for the product category begin to fall.
There are fewer firms in the industry and fewer brands to choose from. Very little is
being spent on promotion, and distribution is rather limited. Products in the decline
stage include: typewriters, cloth diapers, 35 mm cameras, black and white television sets,
color television sets, VCR, and cassette players.
AARP Bulletin (June 2012) listed several products that were on the verge of obsolescence: answering machines, phone books, bank deposit slips, subway tokens, rolodexes, printed encyclopedias, film, and the incandescent light bulb.
Why New Products (Brands) Fail
Some textbooks claim that the new product failure rate is 80%. This number is not necessarily accurate. Failure is defined differently by different researchers. Furthermore, it depends on the type of product (consumer or industrial).
Major reasons for failure of new products (i.e.,
Conference Board Study Inadequate market analysis
Angelus Study Inadequate market research
Study by Buzzel and Nourse Misjudged marketing conditions
Harvard Business Review study Most failures are products that offer no price or performance advantage
Bottom line: most failures are due to marketing mistakes.
In fact, some failures are due to poor product positioning. The way a product is positioned can affect its sales. Remember that positioning has to do with how you want the product perceived either on its own and/or relative to the competing brands in the market. When 7-Up was positioned as an "uncola" sales rose dramatically. The public was told that it was an alternative to cola soft drinks and it was not just a mixer to be used with scotch. Positioning Tang as an orange juice limited its market. It is mainly consumed in the morning as an alternative to fresh OJ or concentrate. An alternative way to position it might have been as a soft drink. It is certainly easier to carry home a jar of Tang than several bottles of soda. Perrier has been positioned as an alternative to soft drinks and alcoholic beverages, not as a substitute for tap water. Note that it does not come in gallon containers. The Perrier bottle looks like a soft drink bottle and the price is much higher than waters such as Poland Spring.
Sick ProductsSometimes existing brands get old and sick. Companies have to consider pruning the product line. Gardeners prune their rose bushes by cutting off the dying branches. Marketers also have to look at all their brands and decide which need to be pruned. This means eliminating the sick brands, i.e., brands that do not have a future and waste a great deal of management time. Even in academe, departments have to prune their course offerings. Courses can become obsolete and stale. A dynamic, successful department is always examining and modifying its curriculum.
How to spot a sick product:
Sales trend is down, price trend is down, profit trend is down, and/or it uses up too much managerial time.
What to do? Some possibilities:
1. Delete the product as soon as possible.
Considerations in dropping the product:
(a) Effects on customers who expect service and replacement parts.
(b) Effects on employees if you fire the workers making the product.
(c) Effect on other products in the product line. For example, if GE were to discontinue selling dryers, this might have an adverse effect on washing machines.
2. Sell the product to another company.
3. Revise your marketing strategy. You might turn the brand into a discount brand which means sell it for a very low price and minimize your promotional expenses. This was done to Pepsodent toothpaste and Lux soap. You might try to find a new target market and/or modernize the brand by giving it a new package.
4. You might eliminate the product gradually and milk it for remaining profits. The way to do this is to eliminate all marketing support (no advertising or sales promotions such as couponing) and continue to sell it.
Strategy of Pepsi
According to Business Week (June 14, 2004, pp. 54-56), Pepsi adds more than 200 product variations every year. Pepsi is not obsessed with protecting the market share of its flagship brands (Pepsi and Lay's potato chips) but is concerned with "understanding and catering to changing tastes." The company believes that consumers are looking for innovation. Here are some examples of how Pepsi has dealt with changes in consumer taste:
(a) There is a growing market for New Age beverages-- Pepsi acquired SoBe Beverages and has used brand extensions to add such products as SoBe No Fear (energy drink), SoBe Synergy (50% juice targeted to school-aged children), and SoBe Fuerte (Hispanic Market). Also introduced Propel Fitness Water (flavored, vitamin-enhanced water).
(b) For those concerned with obesity-- Frito-Lay offers low-fat chips and is developing low-carb Doritos, Cheetos, and Tostitos.
(c) For those concerns with health -- natural and organic chips.
(d) For the huge Hispanic market-- Company brought four popular brands from a Mexican subsidiary (e.g., Sabritones Chile and Lime puffed wheat snacks). There was a Fear that these brands might CANNIBALIZE existing US brands. The company, therefore, limited distribution of the products to mom-and-pop bodegas in Mexican-dominated neighborhoods. Since these new brands were positioned as ethnic specialty not a line extension of Frito-Lay and were therefore able to get more shelf space. Please note that this is a good example of ETHNIC MARKETING.
The Pepsi Cola Company has defined its COMPANY MISSION as serving customers, not as protecting flagship brands. Is this a good idea? Yes! This is one way of ensuring that a company's products have appeal to young people and not only appeal to older consumers. Many young people would rather drink water, sports drinks, or tea than cola beverages. In fact, Coca Cola is promoting POWERADE (I happen to like POWERADE ZERO) and even has soda machines for it. The days where cola beverages dominate the soft drink market may be over.
A word about Ethnic Marketing-- I am sure that you have
all noticed that Brooklyn (and Brooklyn College) is not a
proverbial melting pot, but is a "salad bowl" consisting of many
different ethnic groups with distinct identities (Russian, Caribbean, Italian,
Jewish, Chinese, Polish, Puerto Rican, Ukrainian, African-American, etc.).
We all share core American values but we still are proud of our backgrounds. A
savvy marketer knows that there are different subcultures within the United
States and Americans are not monolithic. Ethnic marketing is about
understanding the culture of various ethnic groups and marketing in a special
way to them.
Brands and Trademarks:
A brand consists of a brand name and a brand mark. The brand name can be vocalized (e.g., Coke) and the brand mark can be recognized (e.g., the Playboy bunny, Dreyfus lion, and the Nike logo). Trademark means that the brand name or mark has legal protection and has been registered. A trademark can be a word, symbol, mark, or name. The Lanham act (1946) specifies what type of names or marks can be registered. Generic names cannot be registered. For example, the term "ice cream" cannot be registered as part of a company's brand name. Anyone is permitted to use that term. However, the "Ben & Jerry's" name is a registered trademark and cannot be used by another company without permission.
Some names that started out as trademarks and are now generic include: aspirin, corn flakes, zipper, nylon, kerosene, gold card, and escalator.
Brand names that are not generic: Xerox, Kleenex, Formica, Scotch tape, Jello, Coke, and Vaseline. The public may [incorrectly] use these registered brand names in a generic sense but they are still protected trademarks. The correct generic terms are: photocopy, tissue, wood laminate, gelatin dessert, cola soft drink, and petroleum jelly, respectively. Companies make sure that writers (including screenwriters) do not use trademarks in a generic way. You will not see a film in which the hero says give me a Coke and is given Shoprite or Publix brand of cola (store brand).
1. Give each brand its own individual brand name Procter and Gamble used to do this. Some of their successful brand names: Tide, Ivory, Pampers, Bounty, Jif, Crest, Pert, Crisco, Oil of Olay, Pringles, Charmin, and Scope.
2. Blanket family name for all products (family brand) GE uses the GE name on everything from bulbs to washing machines.
3. Separate family name for different product lines Sears uses names such as Craftsman and Kenmore.
4. Company name plus individual brand name Kelloggs Rice Krispies. This might give you the advantages of the individual brand name and the family name.
The advantages of using individual brand names:
(a) If one brand fails, other brands are not hurt.
(b) This is necessary when you have incompatible products (Clorox makes bleach and Hidden Valley Ranch Dressings; Ralston makes dog food and cereal).
(c) Necessary when products have very different target markets (Gallo makes Andre champagne and Bartles and Jaymes wine coolers. Also, if a company wants to sell brands of different quality levels.
(d) This is one way to keep the competition from getting shelf space.
Disadvantage: It is very costly to promote many different brands. It is much easier to promote one brand. For example, GE promotes the General Electric name and helps all of its brands. Of course, if one product is bad, it can have a negative effect on other GE brands.
Battle of the Brands:
This refers to the battle between distributor brands which are also called private label or store brands (e.g., Shop Rite cola or Pathmark mayonnaise) and manufacturer brands (e.g., Coca Cola, Hellmans, or Heinz). Almost 22% of a grocers volume is in store brands. This is why many supermarket chains are developing premium store brands (see NY Times 12/13/2008 -- "Moving up the Food Chain" by Andrew Martin). Store brands are cheaper than national brands and also more profitable to retailers. In hard economic times, people eat out less and spend more in supermarkets. Consumers trying to save money will buy store brands.
Line Extension Take a successful brand name and use it in the same product category. For instance, Coke introduced Diet Coke; Pepsi introduced Pepsi One.
Brand Extension Take brand name from one product category and move it into a totally different category (Arm and Hammer baking soda to Arm and Hammer toothpaste).
Product (brand) manager:
The product manager is assigned to a brand (or product) and is responsible for planning, establishing objectives, developing a marketing strategy, and ensuring that plans are properly executed. Problem: product managers have a great deal of responsibility and little authority. After all, a big company may have dozens of brands. All the product managers in the firm have to work with the sales force, advertising department, and marketing research department. Some firms have category managers who are responsible for managing the product categories. Problem: sometimes the product managers within the same company compete with each other vigorously to increase market share (e.g., Tide vs. Cheer) and do not work as hard to wrest market share from brands belonging to other companies. The job of the category manager is to try to give each brand made by the same company in the same category a distinct position and try to ensure that they do not compete with each other.
Stages of New Product Development:
(1) Idea Generation
Ideas for new products can come from the companys own research and development department, customers, competition, employees, sales people, independent inventors, and top management. One reason for conducting focus groups with customers is to hear about their problems with products and get ideas for new products. Top managers sometimes get together for brainstorming sessions in order to come up with ideas for new products. New product development starts with idea generation it is therefore very important to teach mangers (the source for many ideas) to become creative thinkers.
In this stage, ideas that are not technologically feasible or economically feasible are eliminated. Some ideas are eliminated because they do not fit the companys mission or objectives.
(3) Business Analysis
Techniques taught in finance such as the Net Present Value (NPV) method and breakeven analysis are used to determine whether the idea has the potential of making any money. You have to consider how much has to be invested in the idea to turn it into a viable product, the size of the potential market, and what kind of cash inflows can be expected from the product.
(4) Concept Testing
A concept test is used to test the idea of the product. Prospects are shown a drawing of the proposed product with a description which includes the price and advantages/disadvantages of the proposed product. Prospects are asked whether they would buy the product. Some firms use virtual reality for testing during the concept testing stage.
(5) Product Test
A sample of consumers try the product in their homes for several weeks and are then asked whether they would buy it. Ideally, the sample should be a representative sample but it usually is not. A firm might use an existing panel of consumers. There are a number of companies (you can find them on the Internet) that recruit consumers to join panels with the promise that they will be sent new products to try out and rate.
In the computer field, beta testing of software is a type of product test. New software is sent to people who use that type of computer program. The beta testers are told to use the software for a few months and indicate any problems.
(6) Market Test. There are two major kinds of test markets:
Conventional (traditional) test market The product is introduced in small cities that represent the United States. Some popular cities for test marketing include: Buffalo, Syracuse, Seattle, Dallas, Erie, Portland, Sacramento, Dubuque, Dayton, and Peoria. Most test markets are conducted in two or three cities and last about ten months or so. One additional purpose of the test market is to test various marketing strategies (e.g., different ways of positioning a product). One thing you want to see is the trial rate (the percentage of people trying the new product) and the repurchase rate (what percentage buy it a second time). One danger of a test market is that the competition can steal your ideas by monitoring the results of your test market. There are marketing research firms that monitor sales in the major test market cities; the information they collect can be purchased by any company. Please note that you cannot patent an idea for a product. Thus, if a company introduces a new flavor of chewing gum, e.g., iced tea gum, and it does fabulously well in the test market, the competition is permitted to introduce the same flavor of gum. The patent can only cover the exact formula used to make the gum, not the concept of iced tea flavored gum. This is why there are numerous brands of say, roach traps with poisoned bait in the marketplace, not just Combat. Combat was first but they could not patent the concept of the roach trap with poisoned bait.
Simulated test market (STM) An STM is conducted by a research firm and there is total confidentiality. STMs are sometimes conducted in shopping malls. Consumers are invited to evaluate new television programs. Of course, the television programs include commercials; at least one of the commercials is for the product being test marketed. Consumers are then invited to "shop" in a room that is set up to look like a supermarket. Those consumers who purchase the product being tested will be called several days later and asked whether they would purchase the product again. One problem with a STM is that it cannot be used to predict trade response (the reaction of wholesalers and retailers to the new product). A simulated test market is far less expensive than a conventional test market.
(7) Review and Revision
The results of the above are studied by management and a marketing strategy is determined.
The new product is introduced.
Developing Ideas for New Products
It is not easy to come up with ideas for new
products. This might help you.
First, read this article: http://academic.brooklyn.cuny.edu/economic/friedman/resonancemarketing.doc
One way to come up with an idea for a new product is to think of a problem you have with a product or service. (1) A solution to a problem can lead to a successful product. A friend's car is stolen -- a problem. Think of ways to make it more difficult to steal a car -- the inventor of the Club made a fortune with a very simple device. Laptop theft is a big problem -- think of a solution.
(2) Think of different niches that might need a different version/model of a product. Let's talk about the disabilities market; there are many kinds of disabilities. Millions of people have visual disabilities, auditory disabilities, mental disabilities, etc. Millions of people are in wheelchairs and the number of people with arthritis in the hands and/or knees is huge. Can the product/service be modified to be disability friendly. One company makes SUVs so that it is easy to bring in a wheelchair. How about telephones for the hard of hearing and visually impaired. There are many ethnic groups in the United States (subcultures). A food product that appeals to one ethnic group might also appeal to another group (you might have to position it differently). Salsa is now more popular than ketchup; many of us like pita, hummus, tehina, burritos, sushi, falafel, babke, cholent, souvlaki, baklava, tandoori, enchiladas, paella, etc. (3) Think of crazy combinations and then try to come up with a product. Camera + Phone may have seemed crazy at one time. Computer + television; pen + highlighter; computer + phone; copier+scanner+printer; Pen + scanner; computer + watch; etc. All these exist. Think of combinations that do not exist. hat + umbrella? shoe + phone? gum + vitamins? (4) Think of different sizes for a product. What if it is super large or extremely small. Is there a market for a very small phone? How about a very large phone?
When businesses sell to other business (B2B), they often deal with an organizational buyer. An organizational buyer works for a company or organization and is paid to make the purchase. For instance, an organizational buyer might work for a retailer and buy products (e.g., dresses or sweaters) that will be resold to consumers. Manufacturer's buy goods (e.g., steel, glass, plastic) to make into products (e.g., car).
Organizational buyers tend to focus more on economic factors such as performance, quality, price, service, and reputation of seller when making the purchase. They might also consider such factors as dealing with multiple sources. It may not be a good idea to only buy a crucial part or product from only one company. What happens if the company goes bankrupt, or if there is a strike? It is good to deal with several firms, especially with respect to critical components or products. Another consideration might be reciprocity. This means that you might prefer buying from companies that buy from you. For instance, a steel company might feel obliged to purchase cars and trucks from automobile companies that buy steel from them.
Organizational buyers tend to be less emotional than consumers when buying. However, there may be considerations other than purchasing the product that is best for the organization. Sometimes, buyers are given "gifts" and bribes to influence them. Many organizations have strict rules about what kind of gifts are acceptable. In fact, some do not allow buyers to accept anything. This is necessary to ensure that the buyer remains objective and purchases the best products at the lowest price.
It should be noted that today much of the routine buying is done by computer. Many buyers use the Web to find the cheapest source.
Consumer goods, as noted above, are classified as convenience, shopping and specialty goods. This classification does not make much sense with industrial goods that are sold business to business (B2B).
Characteristics of Industrial Goods:
(1) Installations -- [These are similar to specialty goods]. Installations are capital equipment with a long life and they tend to be very expensive. This is the reason that they are normally sold directly from one company to another without using intermediaries. Service is very important and negotiations can be quite long. Examples: factory, power plant, jets, railroad cars, steel mill, buses, etc. When the Transit Authority purchases a billion dollars worth of buses, they negotiate directly with manufacturers.
(2) Accessory Equipment -- These are capital equipment with a much shorter life than installations. They are also not that expensive. Since it is not a major decision, they are purchased via wholesalers or through the Web. Examples: personal computers, fax machines, desks, etc.
(3) Fabricated Parts and Materials -- These are finished goods made by one company that become part of another company's final product. Examples: batteries and tires for car, batteries for toys, software for computers, etc. The company that buys these needs to ensure that they will receive a continuous supply of uniform, high quality fabricated parts. Note all the problems that Ford had in the past because of the Firestone tires. If you purchase a camera or watch you will be very upset if the battery in it does not work. Fabricated parts are often purchased directly from the supplier on a contractual basis for a long time, i.e., three-year contract to supply batteries for XYZ cameras.
(4) Raw Materials -- These include farm products (wheat, barley, corn, etc.) and natural products (coal, iron, oil, aluminum, etc.). These products are used in manufacturing the finished product (e.g., cereal, automobile). Most raw materials are graded and sold in the commodity markets. You can check the price of all kinds of commodities such as gold, silver, wheat, oil, etc. Sometimes wholesalers are used when buying raw materials from foreign markets.
(5) Supplies -- [These are similar to convenience goods]. Supplies include maintenance items (bulbs, floor cleaner, liquid soap, etc.) and office supplies (paper, pens, markers, etc.). These are routine purchases and are often bought on the Web.
B2B selling has been greatly affected by the Internet. The B2B Marketplace or exchange brings corporate buyers and sellers in many different industries together. Check out http://www.freemarkets.com and learn about B2B online auctions.
(c) 2011 H.H. Friedman