 |
||||
|
Help Desk / FAQ
PrintingHow do I install a printer? If you need to install a printer please contact the Systems Office. How do I pause or cancel a print job? To pause or cancel a print job: Click Start, point to Settings, and then click Printers. Click the icon for the printer you are using. In the list, click the document you want to pause or cancel. On the Document menu, click Pause Printing or Cancel Printing. (Some of the newer printers have a Job Cancel button that you can press). Note: You can pause or cancel the printing of all documents on a printer that is attached to your computer. If you are using a network printer, you can pause or cancel only your own documents. How Do I Print Using the New System? Currently registered BC Students use their existing accounts. At the beginning of every semester, the list of currently enrolled students (part and full-time, undergraduate and graduate) is loaded into the printing system and assigns each student a printing quota for the semester. Initially your Account Number is your SS # and your SIMS PIN is your 6-digit date of birth. You can change your PIN for your print system account at any Patron Kiosk (changing your print account PIN does not change your SIMS PIN and vice versa). Full-time BC Faculty: go to a Patron Kiosk to activate your existing account by adding money. Use your Social Security number as your ID and our birthday mm/dd/yy as a password to log in. All other users must create and activate an account by adding money at a Patron Kiosk before printing. How Do I Create an Account?  Go to the Patron Kiosk. Press Create Account. At the next screen fill in the mandatory fields. The Account Number must be 4-10 digits (numbers) and should be a number you can easily remember like your telephone number. PIN must be 4-6 digits. Your Email Address is not mandatory but we cannot retrieve your account information without it.
 At the next screen you will be prompted to add money to the account. You must add at least $1. No refunds can be issued for any unused balance. Paid balances do not expire. The machine accepts $1, $5, $10, and $20 dollar bills. It does not give change, insert only the amount of money you wish to add to the account. Press DONE. You can now print a receipt (highly recommended).
How Do I Check My Account Balance?
How Much Free Printing Do I Get? (currently enrolled BC students only) Your exact number of free printouts depends on your collegial status. For example, most full-time undergraduate students receive 300 free B&W printouts per semester. Graduate students receive 200 printouts per class with a maximum of 600 B&W printouts per semester. At the end of the semester all free balances (unused free printouts) expire and are reset for the next semester. There is no roll-over or stock-piling of unused free printouts. I Forgot My Account Number and/or PIN Speak to a Manager at the New Media Center on the 2nd Floor of the Library. How Do I Print? Before you send anything to a printer we recommend using the PRINT PREVIEW function on the computer (under FILE on the top tool bar) to view the document. You can avoid printing unwanted or blank pages by selecting only the pages you want to print to send to the printer
All of the Library Labs, except the Reserve Room, have B&W and Color printers. You will be prompted to choose B&W or Color. If you choose B&W you may select either an Over The Counter OTC located at the nearest Service Desk or a Self Service printer. All Color printing is done at an OTC printer. If you choose an OTC printer your account will be charged immediately. The Service Desk will hold printouts until the end of the business day. Reminder: unclaimed printouts are charged to your account. If you choose a Self Service printer you can continue to add items to your personal print queue and review all items before releasing those jobs you decide you want after completing your research. You will be charged only for jobs released to the printer at the Self Service Pickup Station. Jobs sent to the Self Service printer from work stations in the Library Labs or the Library Café can be printed at any Self Service Pickup Station in those facilities. Jobs remain in the Print Queue for 24 hours. Printing in the Library Café after 11:45 p.m. must be sent to the Self Service printer. In the Reserve Room all jobs go to the OTC (Service Desk) printer. Where Are the Printers? There are Self Service, OTC (Service Desk) and Color printers available in the New Media Center, L4 (lower level of the Library), Circulation, and the Library Café. Only B&W printing is available in the Reserve Room. OTC and Color printers are at the Service Desks.Self Service Pickup Station Locations:
Getting Your Printout
Unselected jobs remain in the queue for 24 hours unless deleted by the patron. Reminder: Jobs sent to the printer are deleted immediately after being printed.
Paper Options
Due to the volume of printing in the Labs, all BC printers are set up for single-sided 8 1/2 x 11 paper only. I Put a Dollar In My Account But Only Printed 3 Pages. Can I Get My 70 Cents Back? We cannot refund account balances, however, paid accounts do not expire so you will be able to use your balance on your next visit. There’s Something Wrong With My Printout. Can I Get a Refund? If the problem with your printout is due to a printer malfunction (i.e., cut off pages, poor quality printing) fill out a Credit Request slip at the nearest Service Desk and attach the printout you want to have credited. No credit can be issued without the printout. We are not responsible for user printing errors such as multiple copies, unwanted pages, or blank PDF files. Why Is Color Printing 50 cents? Color printing is simply more expensive and we have to charge accordingly. This is a standard fee comparable if not cheaper than most copy shops. Color printing requires a paid balance in your account: It is not included in BC Student’s Free Printing. At the Print command select Color. Color print jobs are directed to the nearest Service Desk. You will be charged fifty cents ($0.50) for each page sent to the Color printer. Please make sure that you select B&W for your remaining print jobs. Can I Print From My Laptop? Not at this time. ServiceWho do I contact for computer related questions or problems? For all questions and problems regarding computer hardware and software, email . For more immediate assistance, call the Systems Office at 718-951-4868. Your call will be referred to the appropriate staff member. We will attempt to respond to all email and phone calls as soon as we can. What equipment is available to borrow? Systems Office has a Dell laptop running Windows 98, XP Pro and limited number of tablet PCs. Software installed includes Microsoft Office 2003, Multimedia Software and a DVD drive. Library Faculty/Staff may reserve this laptop with at least one week's notice. Software SupportWhat operating system am I running? To find out what version of Windows you are using, right click on My Computer, select Properties, and look under the General Tab, System. It should say Microsoft Windows 98, 2000, XP or Vista and give further information about which edition is installed. How do I shutdown my computer? To shutdown your computer go to Start, Shut Down, Shut Down, OK. Windows 98, 2000 or XP will automatically power off your machine. For Windows NT, after shutdown, press Log Off. How do I restart my computer? Sometimes when you have software problems, the quickest fix is to restart your computer. Select the Start button, Shutdown, Restart. How do I find my files? Under the Start menu, select Find, Files or Folders, then type in all or part of the filename you are searching for. Note where you want to search under the Look In field. You can change this by pressing the down arrow to the right of the Look In field or browse to the file location. Check the Date and Advanced tabs for more complex searching. How do I get my PC to run faster? There's some basic maintenance you can perform to help your PC to operate faster and smoother. What are some keyboard shortcuts for Windows? Lookup keyboard shortcuts at Start, Help, Index. How do I make Internet Explorer my default web browser? In the Internet Explorer menu go to Tools, Internet Options, Programs, Reset Web Settings. NetworkWhat is a Server? A server is a computer that stores files and programs for other computers to share. What is Windows XP? Windows XP is the name of an operating system, like Windows 98 or 2000. The Library has chosen to use the Windows XP operating system on the workstations in the public areas primarily because of its security features. What is a public workstation (pubterm)? This refers to the Windows XP workstations in reference areas that provide access to a variety of information resources. The primary interface to these computers is through a web browser. They provide access to the library catalog, selected CDROM databases, and the World Wide Web. What is an IP address and how do I find my IP address? The IP address is a number (format is xxx.xxx.xxx.xxx) assigned to a network card installed in a computer. (The network card is a piece of hardware installed on the inside of a computer that allows it to communicate with the network.) "I.P." stands for Internet Protocol. The IP address indicates the location of a particular machine on the internet. The last digits in an IP address denote an individual machine. There are different ways to find your IP address, the easiest one is to click here. Wireless Computing Requirements for Laptop Service is that you must be a Brooklyn College student, and in addition you must be registered for the current semester. To get your laptop configured visit the West End Building (WEB), 1st Floor, call 1-718-951-5787 or visit http://bc-wifi.brooklyn.cuny.edu |
|||
|
| Library Homepage | Brooklyn College Homepage Designed and Developed by Office of Academic Information Technologies Brooklyn College Library, All Rights Reserved ™ 2024 |
||||
